Our service guarantee

As a client of the SVB, you are entitled to excellent service. That means, for example, that we will answer any questions you may have in a friendly and correct manner. Our service guarantee specifies what kind of service you can expect from us. If we do not meet our commitments to you, please do not hesitate to let us know. We will do our best to solve any problems and further improve the service we provide.

Services guaranteed by the SVB

  1. Website

    The information on our website is correct and up-to-date. All our clients can keep their details up to date using DigiD.

  2. Email

    You can contact us by email, via the ‘Contact’ link on our website. We will then get back to you within 2 days.

  3. By telephone

    You can contact us by telephone on weekdays. Whenever possible, we will deal with questions and requests immediately.

  4. Letter

    If you write us a letter, we will reply within 10 working days.

  5. Visits to our office

    You can also visit us during office hours but you must telephone us first to make an appointment.