Integrity means that:

  • we handle client details with the strictest confidentiality
  • we do not make improper use of client details
  • our employees carry out their work correctly and fairly 

Integrity is essential to us. Since 1 January 2020, our staff have civil servant status. This means that they have taken an oath or a pledge to carry out their work with honesty and integrity.

Our policy on integrity is set out in the following 3 documents/arrangements:

Code of Conduct

The ‘SVB Code of Conduct and Integrity Rules’ describes the concept of integrity, explains why integrity is so important, and provides our staff with guidelines regarding integrity.

Reporting misconduct

If misconduct is suspected or identified, it must be possible for people from within and outside our organisation to report this. Citizens and SVB clients can do so by contacting a member of a Service Team at one of the SVB offices. We will handle any reports of misconduct with the greatest care, and will conduct an investigation within the SVB if necessary.

Arrangement for suppliers

There is a complaints procedure available to suppliers of the SVB. In the case of tenders, the relevant document is published or sent directly to the supplier. In addition, the SVB also has a general complaints procedure.