Access to our website

Our online services must be accessible to everyone. Everyone should be able to find, understand and use our website, including those who are deaf or hard of hearing, or blind or partially sighted.

Our website should also be available on any type of device, such as a computer, tablet or smartphone. 

Tell us if you have a problem accessing our website

If you see a page that could be improved, please let us know.

Find out more about accessibility on our website

The temporary decision on digital accessibility to public services ('Tijdelijk besluit digitale toegankelijkheid overheid') states that all government websites must be accessible. We are obliged to meet the requirements set out in EN 301 549/WCAG 2.1.

We always check our website is accessible as it is being built, in line with the website guidelines quality model ‘Kwaliteitsmodel Webrichtlijnen’. We also check whether:

  • pages and PDF documents with a screen reader are read out clearly
  • the website works well on different types of device
  • the site is still easy to read when enlarged by 400%
  • the website works well with any search engine or browser

Every year, our website is evaluated by an independent external body. If they find that a page is not accessible, we change it.

You can find an accessibility statement on our website. This will tell you what we have agreed to do to ensure our website is accessible.

It is important that the information on our website is easy to understand. That is why the text for our new website has been written at language level B1. The Dutch texts were all checked for B1 language by external communication experts.