Unified public services

We implement social security schemes. We do not do this alone, but in partnership with a large number of other government agencies and organisations.

We believe that it is very important that the various government agencies and organisations work together as one, both in the Netherlands and abroad, so that we can share information and spare citizens from having to answer the same question time and time again. We also invest jointly in the development of online services.

Here are some examples of unified public services:

Years of experience with implementing social insurance schemes helps us to make sure that people get precisely the pension or benefit they are entitled to. We can also offer extra service to clients.

That is why many municipal authorities ask us to carry out tasks for them. We are working together with an increasing number of municipalities to implement the Social Support Act (Wmo) and the income support scheme for people who have reached the AOW pension age (AIO). 

As a result, people get better service because we are in the best position to keep them informed. They can ask all their questions at the same service point, and we can make sure that they do not miss out on any benefits to which they are entitled.

BKWI aims to facilitate cooperation between municipal authorities, the Employee Insurance Agency (UWV) and the Sociale Verzekeringsbank (SVB) when it comes to work and income. BKWI provides solutions for an efficient and reliable exchange of information between these organisations.

Several government organisations have come together to form the Manifesto Group for Innovation in Administration. Their collective aim is to improve client service, implement schemes more efficiently, and reduce the administrative burden for clients. 

For example, the Manifesto Group is working to develop intelligent ICT solutions that make it increasingly easy for people to arrange their affairs online, at a time and place that is convenient for them.

One of the most successful results of cooperation in the Manifesto Group is the secure login method known as DigiD. People can use DigiD to log in to government websites to arrange their affairs online. At the SVB website, they can submit claims, report changes and consult their details.

More and more Dutch nationals are going abroad, some temporarily, some permanently. Movement within the European Union (EU) has become easier and more frequent for both working people and pensioners. 

However, this can affect their pension entitlement and social insurance position. To be able to serve these people effectively, the SVB has entered into agreements with other EU Member States. Modern-day social security requires a cross-border approach.

We use our knowledge of European legislation and regulations to support other Member States as well. For example, in the field of electronic data exchange.