Review and appeal
Problems can often be solved quickly
If you disagree with a decision we have taken, please call us on the telephone number in the decision letter. We will then try to answer your questions or solve any problems as quickly as possible. If we cannot agree, or if you are not satisfied with the solution we propose, you can request a review, either online or by post. If you wish to request a review, you must do so within 6 weeks of the date of the decision.
You can request a review online via My SVB, where you can also upload documents that may be relevant for your request for review. Log in to My SVB using your DigiD. If you live in Europe, you can also log in with a valid EU Login.
If you cannot log in to My SVB, you can apply for a DigiD and manage your affairs with us online.
If you want someone to represent you during the review procedure, you will need to fill in their personal details in your online request for review. Please note, however, that you will remain responsible for any acts or omissions by your representative.
If you cannot log in to My SVB, you need to send a request for review by post. Your letter should include the following:
- your name and address
- Your Burgerservicenummer (BSN) or your SVB reference number (you will find this number in the letter we sent you)
- your telephone number
- the date of your request for review
- the decision you are objecting to
- your reasons for not agreeing with the decision
- the decision you think the SVB should take
- your signature
Send your letter to the SVB office that took the decision. Write the word ‘Bezwaarschrift’ (request for review) in the top left-hand corner of the envelope. Enclose any documents that may be relevant.
You want to authorise someone to represent you
If you want someone to request a review on your behalf, you must enclose an authorisation with the request for review. An authorisation is a statement signed by you in which you appoint someone else to arrange your affairs with the SVB. Please note, however, that you will remain responsible for any acts or omissions by the person you appoint.
If you live on Bonaire, Sint Eustatius or Saba, you can choose to skip the review procedure with the SVB and appeal directly to the Court of First Instance (Gerecht in eerste aanleg) at Plasa Reina Wilhelmina (Fort Oranje), Kralendijk, Bonaire. Your letter of appeal must reach the Court within 6 weeks of the date of the decision you disagree with.
Reimbursement for costs if we have made an error
We can only reimburse you for costs relating to your request for review if we have made an error AND we must take a new decision. This could be the cost of professional legal help or advice, extracts from public registers, and travel expenses. If you wish to be reimbursed for costs, you should make this clear in your request for review or during the review procedure.
If you disagree with a review decision
If you disagree with the decision on your request for review, you can lodge an appeal with the court.