Review and appeal

If you disagree with a decision you have received from us, we will first explain our decision to you and try to resolve the matter. If you still disagree after speaking to us, you can send us a request for review within 6 weeks of the date of the decision. Find out how to request a review step by step.

Step 1: Call us first

If you disagree with a decision you have received from us, call us on the telephone number stated in the decision letter. We can then explain our decision to you and try to resolve the matter.

Step 2: Request a review

If you still disagree with a decision after speaking to us, you can submit a request for review. Our decision will state by what date we must receive it.

You can send a request for review by post. Your letter should include the following:

  • your name and address
  • your Burgerservicenummer (BSN ) or your SVB reference (you will find this number in the letter we sent you)
  • your telephone number
  • the date of your letter
  • the decision you are objecting to
  • your reasons for not agreeing with the decision
  • the decision you think the SVB should take
  • your signature

Please send us your request for review. Our decision will state by what date we must receive your request for review. Write the word ‘Bezwaarschrift’ (request for review) in the top left-hand corner of the envelope. Enclose any documents that may be relevant.

If you want someone to request a review on your behalf, you must enclose an authorisation with the request for review. An authorisation is a statement signed by you in which you appoint someone else to arrange your affairs with the SVB. Please note, however, that you will remain responsible for the request for review.

Step 3. What happens after we receive your request for review

After we receive your request for review, we will call you or the person representing you. This will normally be within a few weeks. We will discuss your request for review with you and ask for more information if necessary.

We will send you written confirmation of your request for review.

If you would like to discuss your request for review with us, you can call us on the telephone number stated in the confirmation letter.

If you request a review, we will examine your objections. You should receive a decision from us within 13 weeks at the latest, although it can be as early as 6 weeks.

We can only reimburse you for costs relating to your request for review if we have made an error and we must take a new decision. This could be the cost of professional legal help and/or advice, extracts from public registers, and/or travel expenses. If you wish to be reimbursed for costs, you should make this clear in your request for review or during the review procedure.

If you disagree with the decision on your request for review

If you have received a decision on your request for review but you do not agree with it, you can appeal it to the court. We explain how you can do this in our decision letter.

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