If you receive a message from us that you do not trust

We provide a high level of security for our online services. But fraudsters can still pretend to be from the SVB and send false emails in our name. Or someone might call and say they work for the SVB. Please let us know about this as soon as possible so that we can take action. 

We will check whether the message is real or phishing .

If you have received an email from us that you do not trust, please forward the email to us immediately at valse-email@svb.nl. 

‘Phishing’ is the term used for trying to get other people’s login codes and personal details via emails and social media.

You will be asked to log in to a fake website that looks exactly like the DigiD website, for example, or the website of a well-known bank. If you log in, your login details are sent directly to the fraudster. 

The fraudster can then use your personal details to apply for a benefit in your name, or empty your bank account.

  • Never click on a link in an email you do not trust, and do not open attachments to suspicious emails
  • Never give your personal information to anyone without checking who they are first
  • Make sure your antivirus programme and firewall are updated to the latest version
  • If logging in to the SVB feels different than usual in any way, do not log in and terminate the connection.
  • Check the web address. Fake websites often have incorrect addresses. For example, they may contain spelling errors.

Sometimes, phishing is done via the telephone. Fraudsters will then pretend that they work for a public organisation or a bank. 

They often say that there is a security problem. They will ask you to give your login codes or go to another website and log in there. This will be the fraudster’s own website. Before they phone a potential victim, fraudsters often collect some personal information about the victim that they can use during the phone call.

If you have had a phishing phone call, please contact us immediately on telephone number 020 656 5656.