Client research by the SVB
A research agency has sent you an invitation
We work with 4 independent research agencies. They find out for us what you think of our client services. If they invite you to take part in a research study, you are free to choose whether to do so. We would certainly appreciate it if you could give us your opinion.
Why do we carry out client research?
We are constantly trying to improve our client services. The best way to find out what we still need to do is by asking our clients what they think.
How we do our client research
We get our information from:
- online communities
- individual interviews
You can be invited to take part in a research study by:
- a WhatsApp message
The agencies that carry out our research
We work with 4 different research agencies:
- I&O Research
Your personal details are secure
Participation in our research is always anonymous. We guarantee that your personal details will be secure. We do this in line with the General Data Protection Regulation (GDPR).