Child benefit

You can log on to My SVB by clicking on 'Ik wil inloggen met alleen gebruikersnaam en wachtwoord' to log on using your DigiD username and password only, or 'Ik wil inloggen met een extra controle via SMS', to log on with extra SMS verification.

My SVB allows you to report changes, view your details or submit a claim via the internet. In other words, you do not need to use paper forms. You choose what you want to do. You will see a form on your computer screen which will be partially completed with the details that are already known to us. You only have to complete the sections that have not yet been filled in. You can then check the details on the form and send it to us directly. Reporting a change or submitting a claim via the internet is quick, easy and safe. Safety is guaranteed because you use your DigiD code (your own personal username and password from the government).

To change your bank account details, you must log on with extra SMS verification by opting for Ik will inloggen met een extra controle via SMS.

In My SVB, you can view current details of your pension or benefit.
You can view your details after logging in with your DigiD code. For example, you can see when you can expect to receive your next payment, or view a list of previous AOW pension payments made to you. Any changes you make to your details will be visible in My SVB as from the next day.

My SVB shows a selection of current details. It is not possible to show all information in My SVB. If you need more information, you can make an appointment with the SVB to view your entire file.

Using My SVB, you can report changes regarding your:

• Dutch child benefit
• Old age pension (AOW pension)
• Survivor benefit Anw

My SVB works through a web browser.

My SVB works on both Windows computers and Apple computers. However, to access My SVB, you will need a recent version of your web browser, so it is a good idea to set your computer to allow automatic updates.

My SVB works with the following browsers:

• Internet Explorer (version 9 or higher)
• Mozilla Firefox (version 15 or higher)
• Safari (version 5 or higher)
• Google Chrome (version 33 or higher)

We cannot guarantee that My SVB will work properly if you use an older version of one of the above browsers or a different browser.

You can upload documents and send them to us via My SVB. This can be a quick, easy way to send us documentary evidence of your income, for example.

You can only upload documents if:

• the file is smaller than 1 MB
• the file is in jpg, jpeg or pdf format
• you do not send more than 20 files at the same time
• all the files together add up to less than 3.5 MB
• JavaScript is enabled in your web browser

Enabling JavaScript

JavaScript will usually already be enabled in your browser. If not, you should automatically see a message asking you to enable JavaScript.

You will not receive a separate confirmation of receipt by email or post. However, for each change that you submit, you will see an overview on your screen as confirmation of the change. You can print this overview out using the print button that will appear after you have submitted the change.

Yes, you can do so by making a screenshot of the page and saving it in a word processing program.

How can I do that on a Windows computer?

View the page full-screen (not in a small window). Keeping the Alt key pressed down, press the PrintScreen key. Then open Word or a similar program and paste the screenshot by keeping the Ctrl key pressed down and then pressing the 'V' key. To save more screenshots, repeat the process.

View the page full-screen (not in a small window). Keeping the Command (Cmd or ⌘) and Shift keys pressed down, press the ‘3’ key. Then open Word or a similar program and paste the screenshot by keeping the Command key pressed down and then pressing the 'V' key. To save more screenshots, repeat the process.

View the most frequently asked questions about DigiD on the DigiD website.

You see the message: “You cannot yet claim child benefit. The SVB will contact you as soon as you can submit a claim online.”

Possible reasons:
You delayed your online claim for too long. After you receive the letter informing you about claiming child benefit online, you have 3 months in which to submit your claim. After that, you have to use the paper claim form.

2. Your partner has already submitted a child benefit claim (on paper or via the internet).

3. You used the wrong DigiD code. Either parent's DigiD code can be used, but not a DigiD code belonging to the child or another member of the household.

If none of the above reasons apply, please contact your SVB office.

You see the message: “You cannot claim an AOW pension yet. The SVB will contact you as soon as it is possible for you to submit an AOW pension claim online.”

Possible reasons:

1. You delayed your online application for too long. After you receive the letter informing you about claiming an AOW pension online, you have 3 months in which to submit your claim. After that, you have to use the paper claim form.
2. You entered the wrong DigiD code. You can only submit a claim using your own DigiD code, not one that belongs to your partner or anyone else you live with.

If neither of the above reasons apply, please contact your SVB office.

After logging in with your DigiD code, information will be sent via a secured connection. A small lock in the browser window shows that the connection is secured. If you click on the lock, you will see a certificate guaranteeing that the website is legitimate. This is a unique certificate which cannot be counterfeited.

How to log out

You can stay logged in for a certain period of time, and you can log out by clicking on ‘Uitloggen’. For the rest, the DigiD code works just like a PIN code: it is your own personal code and you must not divulge it to anyone.

Your DigiD is your personal username and password for government services.
You must therefore never let anyone know your DigiD.

• Learn more about using your DigiD safely