Child benefit

Questions about My SVB

Here, you will find frequently asked questions about My SVB.

This is how it works

Click on the question to read the answer.

  • How does My SVB work?

    You can log on to My SVB by clicking on 'Ik wil inloggen met alleen gebruikersnaam en wachtwoord' to log on using your DigiD username and password only, or 'Ik wil inloggen met een extra controle via SMS', to log on with extra SMS verification.

    My SVB allows you to report changes, view your details or submit a claim via the internet. In other words, you do not need to use paper forms. You choose what you want to do. You will see a form on your computer screen which will be partially completed with the details that are already known to us. You only have to complete the sections that have not yet been filled in. You can then check the details on the form and send it to us directly. Reporting a change or submitting a claim via the internet is quick, easy and safe. Safety is guaranteed because you use your DigiD code (your own personal username and password from the government).

    To change your bank account details, you must log on with extra SMS verification by opting for Ik will inloggen met een extra controle via SMS.

  • Can I view my details?

    In My SVB, you can view current details of your pension or benefit.
    You can view your details after logging in with your DigiD code. For example, you can see when you can expect to receive your next payment, or view a list of previous AOW pension payments made to you. Any changes you make to your details will be visible in My SVB as from the next day.

    My SVB shows a selection of current details. It is not possible to show all information in My SVB. If you need more information, you can make an appointment with the SVB to view your entire file.

  • Can I report all changes to the SVB using My SVB?

    Using My SVB, you can report changes regarding your:

    • Dutch child benefit
    • Old age pension (AOW pension)
    • Survivor benefit Anw
  • Is my computer suitable for My SVB?

    My SVB works through a web browser.

    My SVB works on both Windows computers and Apple computers. However, to access My SVB, you will need a recent version of your web browser, so it is a good idea to set your computer to allow automatic updates.

    My SVB works with the following browsers:

    • Internet Explorer (version 9 or higher)
    • Mozilla Firefox (version 15 or higher)
    • Safari (version 5 or higher)
    • Google Chrome (version 33 or higher)

    We cannot guarantee that My SVB will work properly if you use an older version of one of the above browsers or a different browser.

  • Can I upload documents?

    You can upload documents and send them to us via My SVB. This can be a quick, easy way to send us documentary evidence of your income, for example.

    You can only upload documents if:

    • the file is smaller than 1 MB
    • the file is in jpg, jpeg or pdf format
    • you do not send more than 20 files at the same time
    • all the files together add up to less than 3.5 MB
    • JavaScript is enabled in your web browser

    Enabling JavaScript

    JavaScript will usually already be enabled in your browser. If not, you should automatically see a message asking you to enable JavaScript.

  • How can I see if a change I reported has got through to the SVB?

    You will not receive a separate confirmation of receipt by email or post. However, for each change that you submit, you will see an overview on your screen as confirmation of the change. You can print this overview out using the print button that will appear after you have submitted the change.

  • Can I print out the information in My SVB or save it on my computer?

    Yes, you can do so by making a screenshot of the page and saving it in a word processing program.

    How can I do that on a Windows computer?

    View the page full-screen (not in a small window). Keeping the Alt key pressed down, press the PrintScreen key. Then open Word or a similar program and paste the screenshot by keeping the Ctrl key pressed down and then pressing the 'V' key. To save more screenshots, repeat the process.

    How can I do that on a Mac?

    View the page full-screen (not in a small window). Keeping the Command (Cmd or ⌘) and Shift keys pressed down, press the ‘3’ key. Then open Word or a similar program and paste the screenshot by keeping the Command key pressed down and then pressing the 'V' key. To save more screenshots, repeat the process.

Problems and errors

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Security on My SVB

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  • Is it safe to send my details over the internet?

    After logging in with your DigiD code, information will be sent via a secured connection. A small lock in the browser window shows that the connection is secured. If you click on the lock, you will see a certificate guaranteeing that the website is legitimate. This is a unique certificate which cannot be counterfeited.

    How to log out

    You can stay logged in for a certain period of time, and you can log out by clicking on ‘Uitloggen’. For the rest, the DigiD code works just like a PIN code: it is your own personal code and you must not divulge it to anyone.

  • Safe use of your DigiD

    Your DigiD is your personal username and password for government services.
    You must therefore never let anyone know your DigiD.