Review and appeal
If you wish to request a review
If you disagree with a decision we have taken on your entitlement to AOW pension, please call us first. We will then try to answer your questions or solve any problems as quickly as possible. If we cannot agree, or if you are not satisfied with the solution we propose, you can request a review, either online or by post. If you wish to request a review, you must do so within six weeks of the date of the decision.
Online request for review
To request a review online, you must log on using your DigiD code. You will also be able to upload documents that you believe are important.
If you do not have a DigiD code, you can apply for one and manage your affairs with us online.
If you wish to authorize someone to represent you
If you want someone to represent you during the review procedure, you will need to fill in their personal details in your online request for review. Please note, however, that you will remain responsible for any acts or omissions by your representative.
Explaining your objections at a hearing
If you wish to attend a hearing to explain your request for review in person, please call us. We will then set a date and time for a hearing. If you wish to view your file before the hearing, you should let us know. In some cases, a hearing may not be necessary or possible. If so, we will explain why.
Compensation for expenses if we have made an error
We can only reimburse you for expenses incurred in relation to a request for review if we have made an error and must take a new decision. Reimbursable expenses include, for example, costs of professional legal assistance, extracts from public registers, and travel expenses. If you require reimbursement for expenses, you should make this clear in your request for review or during the review procedure.
- How to submit a written request for review
If you do not have a DigiD code, you can only request a review by sending us a letter. Your letter should include the following details:
- your name and address
- your Burgerservicenummer (BSN) or registration number
- your telephone number
- the decision you are objecting to
- the date of the decision you are objecting to
- your reason or reasons for not agreeing with the decision
- the decision you think the SVB should take
- the date of your request for review
- your signature
You should send your letter to the SVB office that took the decision. Write the word ‘bezwaarschrift’ (request for review) in the top left corner of the envelope. Enclose any documents which you believe are important.
If you want someone else to represent you during the review procedure, you will need to enclose an authorisation. Please note, however, that you will remain responsible for any acts or omissions by your representative.
Lodging an appeal against a review decision
If you disagree with the decision on your request for review, you can lodge an appeal with the court.
- Objecting to a decision if you live on Bonaire, Sint Eustatius or SabaIf you live on Bonaire, Sint Eustatius or Saba, you can choose to skip the review procedure at the SVB and appeal directly to the Court of First Instance (Gerecht in eerste aanleg) at Plasa Reina Wilhelmina (Fort Oranje), Kralendijk, Bonaire. Your letter of appeal must reach the Court within six weeks of the date of the decision you disagree with.