General

If you have received an email from the SVB and you do not trust it

Let us know immediately by forwarding the suspicious email you received to: valse-email@svb.nl. We will then see whether it is genuine or a 'phishing' email.

The online services the SVB provides are subject to high-level protection and security. Nonethless, it can happen that swindlers send false emails that look like emails from the SVB. 

What is 'phishing'?

'Phishing' is angling (fishing) for login information and personal details, via social media and by sending emails. People are asked to log on to a fake website that looks almost exactly like a real website, such as the website of DigiD or a bank. If you log on, your login information is sent immediately to the criminal behind the scam, who may then try to empty your bank account or claim benefit payments using your personal information.

How to avoid becoming a victim of a phishing email

  • Never click on a link in an email you do not trust, and do not open attachments to suspicious emails
  • Carefully check to whom you give your personal information
  • Make sure your antivirus programme and firewall are updated to the latest version
  • If logging in to the SVB feels different than usual in any way, do not log in and terminate the connection.
  • Check the web address. Fake websites often have incorrect addresses. For example, they may contain spelling errors.

If you have received a phishing phone call

Phishing can also be done by telephone, with swindlers pretending to be calling on behalf of a bank or government agency. Very often, they will refer to an alleged security problem and ask you for your login information or tell you to go to a certain website to enter your login information. This will be the fake website operated by the swindlers. In some cases, they even collect information about their intended victims before calling them. If you have received a phishing call, please let us know immediately by phoning us on 020 - 656 5656.