If we are informed that your domestic situation has changed, we may pay you a house call. We sometimes also carry out random checks to see if our information is still correct. In that case, we make a random selection of homes to visit. The likelihood of your receiving a visit from SVB officers is fairly small, but if our officers do visit you at home, they will always identify themselves.
What happens during a house call?
Our officers will ask you for permission to enter your home. They will then go through a questionnaire with you. In some cases, our inspectors may wish to inspect your house. In that case, they will ask for your permission to do so.
What happens if you do not let the SVB officers into your house?
If you do not let the SVB officers into your house, this will not have any direct consequences for your pension or benefit, but we may carry out further investigations. We will usually ask if we can visit you at another time. If you would rather we did not, you will be invited to visit the SVB office to expain your domestic situation.
How will you know that the people making the house call are from the SVB?
If officers from the SVB visit you at home, you can tell that they are actually from the SVB in the following ways:
- You will always be visited by two SVB officers.
- Our officers never visit clients at the weekend, and very rarely in the evening.
- You should always ask to see proof of identification. If the persons at your door do not want to show proof of identification, or say that they have forgotten it, do not let them in.
- If you do not trust the visitors, phone your SVB office before letting them in.
House calls outside the Netherlands
We sometimes make house calls outside the Netherlands as well.