AIO supplement

Review and appeal

If you wish to request a review

If you disagree with a decision we have taken, please call us first. We will then try to answer your questions or solve any problems as quickly as possible. If we cannot agree, or if you are not satisfied with the solution we propose, you can request a review, either online or by post. If you wish to request a review, you must do so within six weeks of the date of the decision.

Online request for review

To request a review online, you must log on using your DigiD code. You will also be able to upload documents that you believe are important.

If you do not have a DigiD code, you can apply for one and manage your affairs with us online.

If you wish to authorize someone to represent you

If you want someone to represent you during the review procedure, you will need to fill in their personal details in your online request for review. Please note, however, that you will remain responsible for any acts or omissions by your representative.

Explaining your objections at a hearing

If you wish to attend a hearing to explain your request for review in person, please call us. We will then set a date and time for a hearing. If you wish to view your file before the hearing, you should let us know. In some cases, a hearing may not be necessary or possible. If so, we will explain why.

Compensation for expenses if we have made an error

We can only reimburse you for expenses incurred in relation to a request for review if we have made an error and must take a new decision. Reimbursable expenses include, for example, costs of professional legal assistance, extracts from public registers, and travel expenses. If you wish to claim reimbursement for expenses, you should make this clear in your request for review or during the review procedure.

Lodging an appeal against a review decision

If you disagree with the decision on your request for review, you can lodge an appeal with the court.

Review and appeal

We make sure that your AIO supplement is paid, and that you get the amount you are entitled to. Naturally, we inform you about every decision we take on your entitlement. If you disagree with a decision, you should call us. We will then answer any questions you may have, and discuss any problems with you to see if we can settle them straight away.

If we cannot agree, or if you are not satisfied with the solution we propose, you can write a letter objecting to our decision within 6 weeks. We refer to such a letter as a 'request for review'.

Request for review

Your request for review must contain at least the following details:

  • your name and address
  • Your Burgerservicenummer
  • your telephone number
  • the decision that you object to
  • your reasons for not agreeing with the decision
  • the decision you think the SVB should take
  • the date of your request for review

If you wish, you can authorize someone else to write the letter for you.

Sign the letter and send it to the SVB office that took the decision. Write the word 'bezwaarschrift' in the top left-hand corner of the envelope. Enclose any documents you think may be relevant.

You will hear from us as soon as possible.

Explaining your objections at a hearing

If we have any questions about your letter, or if you would like to explain your objections in person, we will invite you to a hearing. You can look in your file before the hearing. At the hearing, you can explain why you object to the decision. If you wish, someone else can speak on your behalf. A hearing can also be held over the telephone.

Reimbursement for expenses

We can only reimburse you for costs you incur in relation to a request for review if we have made an error and must take a new decision. Reimbursable costs include, for example, costs of professional legal assistance, extracts from public registers, and travel expenses. If you require reimbursement for expenses, you should make this clear in your request for review.

Appeal

If you disagree with the decision on your request for review, you can lodge an appeal with the court.

  • Objecting to a decision if you live on Bonaire, Sint Eustatius or Saba
    If you live on Bonaire, Sint Eustatius or Saba, you can choose to skip the review procedure at the SVB and appeal directly to the Court of First Instance (Gerecht in eerste aanleg) at Plasa Reina Wilhelmina (Fort Oranje), Kralendijk, Bonaire. Your letter of appeal must reach the Court within six weeks of the date of the decision you disagree with.