Consultation sessions by the Bureau for Belgian Affairs

If you have any questions, you can make an appointment for one of our consultation sessions. The in-person sessions are held at various locations. We also hold an online consultation session once a month. 

Of course, you can also contact us directly. If you send your questions using our online contact form, we will reply by email or telephone.

Find out more about our consultation sessions

Choose what you want to know more about:

You can ask us questions on the following subjects. Make sure that you also bring any relevant documents with you.

The subjects you can ask about are: 

  • the rules that are relevant for you (this is called 'applicable legislation')
  • health insurance 
  • child benefit 
  • old age pension
  • survivor benefit 
  • unemployment benefit, sickness benefit and incapacity benefit

You can put your questions to the 'Cross-border work and business Team (GWO Team)' at the offices of the Dutch Tax and Customs Administration (Belastingdienst) in Heerlen. 

From the Netherlands, call 0800 024 1212
From Belgium, call 0800 90220

You can contact the BELINTAX department of the Federal Government Department (FOD) of Finance in Brussels.

From the Netherlands, call: +32 257 634 70
From Belgium, call: 02 576 34 70

Via e-mail: belintax@minfin.fed.be. Remember to include your telephone number in case the FOD need more information from you.

In 2022, we will host consultation sessions at the following locations:

In Belgium

  • Antwerp: Federale Pensioendienst, St. Katelijnevest 54
  • Hasselt: Federale Pensioendienst, Ridder Portmanstraat 16
  • Lanaken: Gemeente Lanaken, Dienst Welzijn, Gasthuisstraat 36 
  • Lommel: Het Huis van de Stad, Hertog Janplein 1
  • Maaseik: OCMW, Mgr. Koningsstraat 8
  • Turnhout: Federale Pensioendienst, Renier Sniedersstraat 2

In the Netherlands

  • Breda: Stadskantoor gemeente Breda, Claudius Prinsenlaan 10
  • Eindhoven: GIP Eindhoven/Holland Expat Center South, Vestdijk 27a
  • Maastricht: Stadskantoor gemeente Maastricht, Maastricht International Centre, Mosae Forum 10
  • Terneuzen: Publieksbalie Gemeente Terneuzen, Stadhuisplein 1

View the dates, locations and times of our consultation sessions. If you want to attend a session, call us to make an appointment. 

From the Netherlands, call: 076 548 5840
From Belgium, call: +31 76 548 5840

Date Location Time
16 August 2022 Lommel, Belgium 10 a.m. to 3:30 p.m.
19 August 2022 Eindhoven 9:15 a.m. to 3:45 p.m.
26 August 2022 Lanaken, Belgium 9:30 a.m. to 4 p.m.
1 September 2022 Breda 2:30 p.m. to 7 p.m.
6 September 2022 Terneuzen 9:30 a.m. to 3:15 p.m.
12 September 2022 Maastricht 9 a.m. to 2:30 p.m.
13 September 2022 Hasselt, Belgium 10 a.m. to 3:30 p.m.
15 September 2022 Antwerp, Belgium 10 a.m. to 3:30 p.m.
16 September 2022 Eindhoven 9:15 a.m. to 3:45 p.m.
20 September 2022 Lommel, Belgium 10 a.m. to 3:30 p.m.
28 September 2022 Maaseik, Belgium 10 a.m. to 3:30 p.m.
30 September 2022 Lanaken, Belgium 9:30 a.m. to 4 p.m.
4 October 2022 Terneuzen 9:30 a.m. to 3:15 p.m.
4 October 2022 Turnhout, Belgium 10 a.m. to 3:30 p.m.
6 October 2022 Breda 2:30 p.m. to 7 p.m.
10 October 2022 Maastricht 9 a.m. to 2:30 p.m.
11 October 2022 Hasselt, Belgium 10 a.m. to 3:30 p.m.
18 October 2022 Lommel, Belgium 10 a.m. to 3:30 p.m.
21 October 2022 Eindhoven 9:15 a.m. to 3:30 p.m.
28 October 2022 Lanaken, Belgium 9:30 a.m. to 4 p.m.
1 November 2022 Terneuzen 9:30 a.m. to 3:15 p.m.
3 November 2022 Breda 2:30 p.m. to 7 p.m.
8 November 2022 Hasselt, Belgium 10 a.m. to 3:30 p.m.
14 November 2022 Maastricht 9 a.m. to 2:30 p.m.
15 November 2022 Lommel, Belgium 10 a.m. to 3:30 p.m.
18 November 2022 Eindhoven 9:15 a.m. to 3:45 p.m.
23 November 2022 Maaseik, Belgium 10 a.m. to 3:30 p.m.
24 November 2022 Antwerp, Belgium 10 a.m. to 3:30 p.m.
25 November 2022 Lanaken, Belgium 9:30 a.m. to 4 p.m.
1 December 2022 Breda 2:30 p.m. to 7 p.m.
6 December 2022 Terneuzen 9:30 a.m. to 3:15 p.m.
6 December 2022 Turnhout, Belgium 10 a.m. to 3:30 p.m.
12 December 2022 Maastricht 9 a.m. to 2:30 p.m.
13 December 2022 Hasselt, Belgium 10 a.m. to 3:30 p.m.
6 December 2022 Eindhoven 9:15 a.m. to 3:45 p.m.
20 December 2022 Lommel, Belgium 10 a.m. to 3:30 p.m.
30 December 2022 Lanaken, Belgium 9:30 a.m. to 4 p.m.

Our online consultation session will be held every second Thursday of the month between 9.15 a.m. and 8.15 p.m. Phone us to make an appointment first. 

From the Netherlands, call: 076 548 5840
From Belgium, call: +31 76 548 5840

After you make an appointment, you will receive an email with an invitation for a video chat. The chat will last for no more than 35 minutes and will take place via Microsoft Teams. You do not need a Microsoft Account to have a video chat. All you need is a device with a camera and an internet connection.

Date Time
10 February 2022 9.15 a.m. to 8.15 p.m.
10 March 2022 9.15 a.m. to 8.15 p.m.
14 April 2022 9.15 a.m. to 8.15 p.m.
12 May 2022 9.15 a.m. to 8.15 p.m.
9 June 2022 9.15 a.m. to 8.15 p.m.

If you call us to make an appointment, we will ask for your consent to keep your personal details temporarily in a secure document.

Confirm or withdraw consent

After you have made an appointment, we will send you an email asking you to confirm or withdraw your consent:

  1. If you confirm your consent, we will delete your personal details at the end of the calendar quarter in which the appointment took place.
  2. If you withdraw your consent, we will delete the personal appointment details as quickly as possible.

The details we keep temporarily are:

  • Your email address so that we can send you confirmation of the appointment.
  • Your telephone number so that we can contact you to postpone the appointment if necessary, or ask some additional questions.
  • Your date of birth and your Dutch BSN (burgerservicenummer) or Belgian identification number (rijksregisternummer) so that we can provide you with information specific to you. 

Your details will be handled confidentially

If your appointment is for a joint consultation session organised by the SVB and the Belgian Federal Pensions Service (FPD) or the Dutch Tax and Customs Administration (Belastingdienst), your personal details will be sent to those organisations via secure email.