Consultation sessions by the Bureau for Belgian Affairs

You can ask questions about the following subjects:

• the rules that are relevant for you (this is called ‘applicable legislation’)
• your health insurance
• child benefit 
• old-age pension
• survivor benefit 
• unemployment benefit, sickness benefit and incapacity benefit 
• Dutch taxes (only at certain consultation sessions)

The consultation sessions in Maastricht, Lanaken, Maaseik and Antwerp also give you the opportunity to ask questions about the Dutch tax system. You will need to make an appointment for this via the Bureau for Belgian Affairs (BBZ).

Alternatively, you can telephone the Cross-Border Employment and Enterprise team (GWO) of the Dutch Tax Administration (Belastingdienst) in Heerlen to ask your questions. 

From the Netherlands, call 0800 024 1212
From Belgium, call 0800 90220

During the consultation session in Breda, Dutch residents who work in Belgium can ask a member of the Cross-Border Employment Team of the Dutch Tax Administration about the compensation scheme.

You will need to make an appointment for this via the Bureau for Belgian Affairs (BBZ).

You can contact the BELINTAX department of the Federal Government Department (FOD) of Finance in Brussels.

From the Netherlands, call: +32 257 634 70
From Belgium, call: 02 576 34 70

Via e-mail: belintax@minfin.fed.be. Remember to include your telephone number so that the FOD can contact you if they need more information.

In 2024, we will host consultation sessions at the following locations:

In Belgium

• Antwerp: Federale Pensioendienst, St. Katelijnevest 54 (together with the Dutch Tax and Customs Administration)
• Hasselt: Federale Pensioendienst, Ridder Portmanstraat 16
• Lanaken: Gemeente Lanaken, Dienst Welzijn, Gasthuisstraat 36 
• Lommel: Het Huis van de Stad, Hertog Janplein 1
• Maaseik: OCMW, Mgr. Koningsstraat 8 (together with the Dutch Tax and Customs Administration)
• Turnhout: Federale Pensioendienst, Renier Sniedersstraat 2

In the Netherlands

• Breda: Stadskantoor gemeente Breda, Claudius Prinsenlaan 10
• Maastricht: Stadskantoor gemeente Maastricht, Maastricht International Centre, Mosae Forum 10 (together with the Dutch Tax and Customs Administration)

View the dates, locations and times of our consultation sessions. If you want to attend a session, call us to make an appointment. 

From the Netherlands, call: 076 548 5840
From Belgium, call: +31 76 548 5840

From the Netherlands, call: 076 548 5840
From Belgium, call: +31 76 548 5840

After you make an appointment, you will receive an email with an invitation for a video chat. The chat will last for no more than 35 minutes and will take place via Microsoft Teams. You do not need a Microsoft Account to have a video chat. All you need is a device with a camera and an internet connection.

If you call us to make an appointment, we will ask for your consent to keep your personal details temporarily in a secure document.

Confirm or withdraw consent

After you have made an appointment, we will send you an email asking you to confirm or withdraw your consent:

1. If you confirm your consent, we will delete your personal details at the end of the calendar quarter in which the appointment took place
2. If you withdraw your consent, we will delete the personal appointment details as quickly as possible

The details we keep temporarily are:

• Your email address so that we can send you confirmation of the appointment
• Your telephone number so that we can contact you to postpone the appointment if necessary, or ask some additional questions
• Your date of birth and your Dutch BSN (burgerservicenummer) or Belgian identification number (rijksregisternummer) so that we can provide you with information specific to you. 

Your details will be handled confidentially

If your appointment is for a joint consultation session organised by the SVB and the Belgian Federal Pensions Service (FPD) or the Belgian or Dutch tax authorities, your personal details will be sent to those organisations via secure email.