AIO supplement - Questions about My SVB

You can log in via My SVB by clicking on 'Log in with DigiD'.

My SVB allows you to report changes, view your details or submit a claim via the internet. In other words, you do not need to use paper forms. You choose what you want to do. You will see a form on your computer screen which will be partially completed with the details that are already known to us. You only have to complete the sections that have not yet been filled in. You can then check the details on the form and send it to us directly. Reporting a change or submitting a claim via the internet is quick, easy and safe. Safety is guaranteed because you use your DigiD code (your own personal username and password from the government).

My SVB allows you to view current details about your benefit or pension. You log in using your DigiD code, which means you can be sure that you will only see your own details. For example, you can see when you can expect your next payment, or look at details of previous payments (if you receive AOW pension). The information is updated every 24 hours.

My SVB shows a selection of current details. It is not possible to show all information in My SVB. If you need more information, you can make an appointment with the SVB to view your entire file.

Using My SVB, you can report changes regarding your:

• Dutch child benefit
• old age pension (AOW pension)
• survivor benefit (Anw benefit)
• TOG care allowance

After logging in using your DigiD code, information will be sent via a secured connection. A small lock in the browser window shows that the connection is secured. If you click on the lock, you will see the certificate guaranteeing that the website is the website that you want to visit. This is a unique certificate which cannot be counterfeited.

You can stay logged in for a certain period of time, and you can log out by clicking on ‘Uitloggen’. For the rest, the DigiD code works just like a PIN code: it is your own personal code and you must not divulge it to anyone.

You will not receive a separate confirmation of receipt by email or post. However, for each change that you submit, you will see an overview on your screen as confirmation of the change. You can print this overview out using the print button that will appear after you have submitted the change.

View the most frequently asked questions about DigiD on the DigiD website.