This is the service that the SVB guarantees:
We strive to keep the information on our website correct and up-to-date. In addition, everyone who receives Dutch child benefit, AOW pension or an Anw survivor benefit can keep their details up to date using DigiD.
You can contact us by email, via the ‘contact’ link on our website. We will then get back to you within two days.
You can contact us by telephone on weekdays between 8.00 a.m. and 5 p.m. Whenever possible, we will deal with questions and requests immediately.
If you write us a letter, we will reply within ten working days.
Our reception desk is open on working days from 8.00 a.m. to 5 p.m. There, we will assist you within ten minutes.