Review and appeal
Problems can often be solved quicklyWe make sure that your pension or benefit is paid, and that you get the amount you are entitled to. Naturally, we always inform you about the decisions we take on your entitlement. If you disagree with a decision, you should call us. We will then try to answer your questions or solve any problems as quickly as possible. If we cannot agree, or if you are not satisfied with the solution we propose, you can write a letter objecting to our decision within 6 weeks. We refer to such a letter as a 'request for review'.
Request for review
Your request for review must contain at least the following details:
- your name and address
- your SVB reference number
- the decision that you object to
- your reasons for not agreeing with the decision
- the decision you think the SVB should take
- the date of your request for review
You can ask someone else to write the letter for you, provided you enclose an authorization. Sign the letter and send it to the SVB office that took the decision. Enclose any documents you think may be relevant. Write the word 'bezwaarschrift' in the top left-hand corner of the envelope. You will hear from us as soon as possible.
If you include your telephone number in your request for review, we may be able to process it more quickly.
Explaining your objections at a hearingIf we have any questions about your letter, or if you would like to explain your objections in person, we will invite you to our office for a discussion. Such a discussion is called a ‘hearing’. You can look in your file before the hearing. At the hearing, you can explain why you object to the decision. If you wish, someone else can speak on your behalf.
If you live in Bonaire, Sint Eustatius or Saba
In that case, you can choose to skip the review procedure at the SVB and appeal directly to the Court in First Instance (Gerecht in eerste aanleg) in Bonaire. The address is: Plasa Reina Wilhelmina (Fort Oranje), Kralendijk, Bonaire. Your letter of appeal must reach the Court within six weeks of the date of the decision you disagree with.
If you disagree with the decision on your request for review, you can lodge an appeal with the court.